Privacy policy 

TWIG is committed to protecting your privacy and takes its responsibilities regarding the security of customer information very seriously. The purpose of this privacy policy is to explain to you how we control, process, handle and protect your personal information whilst browsing this website, including your rights under current data protection legislation.

What we collect

We collect contact information including name and email address provided by you through the “sign up” option on the website. This “sign up” form is connected to mailchimp, a secure and trusted provider who stores your data. Whilst we will ensure the security of your data as best we can, transmission of information via the internet is never completely secure and so any transmission will be at your own risk.

What do we do with the information we gather

We may periodically send marketing emails about new products, news for our blog or other information which we think you may find interesting, using the contact details which you have provided.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable electronic procedures to safeguard the information we collect online

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website and product range in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.


Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at


Third Parties

We will not sell, distribute or lease your personal information to third parties for marketing purposes. 


You may request details of personal information which we hold about you in line with the General Data Protection regulations (the GDPR). If you would like a copy of the information held on you please write to